RETURNS & REFUND POLICY
At LVL CAP Apparel, we want you to feel like you just equipped legendary gear — every time. If something isn’t right, we’ve got you covered.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unworn, unwashed, and in original condition
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All tags must still be attached
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Proof of purchase is required
Items that do not meet these conditions may not be accepted.
NON-RETURNABLE ITEMS
The following items cannot be returned:
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Final sale items
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Loot Card (Gift cards)
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Customized or limited-edition drops (unless defective)
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Pre-orders (unless defective)
EXCHANGES
Need a different size or item?
We offer exchanges for:
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Size issues
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Defective or damaged products
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos so we can make it right.
REFUNDS
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 5–10 business days for processing
Shipping costs are non-refundable, unless the item is defective or we made an error.
RETURN SHIPPING
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Customers are responsible for return shipping costs
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We recommend using a tracked shipping method, as we are not responsible for lost returns
HOW TO START A RETURN
To initiate a return, contact us at:
Include:
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Your order number
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Reason for return
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Photos (if item is damaged or incorrect)
We’ll provide next steps and return instructions.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider (processing times vary)
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Then contact your bank
If you’ve done all of the above and still have not received your refund, reach out to us.
FINAL NOTES
We reserve the right to refuse returns that do not meet our policy requirements.